Posted 6 months ago

Quality health is our wealth



We are a leading diagnostic company based in Nakuru and wish to recruit for the Receptionist/ Front Office Person position.


  • Maintain and organize all administrative functions in the front office, including reception.
  • Answering the office phone and distributing calls or messages accordingly,
  • Receiving patients warmly in a timely manner and giving them complete information about the services they are seeking,
  • Managing administrative records and retrieving or filing office records
  • Liaising with floor managers to ensure the queue is maintained and clients are given services in the shortest time possible.
  • Following office procedures for patient referrals to the facility,
  • Handling billing and accepting payments
  • Making requisitions for the reception and ensuring the place is a clean and safe space for the clients
  • Receiving clients’ concerns and addressing them completely
  • Ensuring complete services are given at the reception in a professional, empathic manner.
  • Give all visitors a feeling of welcome when entering or exiting the facility.



The ideal candidate MUST have:

  • Minimum 2 years of customer service experience in a health sector background
  • A deep knowledge of the operations of a customer care department in a similar organization.

Other requirements include:

  • Knowledge – Customer Service, sales and marketing, relationship management
  • Outstanding communication (written and oral) and interpersonal skills enabling one to deal with internal and external customer support professionally
  • Creative problem-solving skills
  • Capacity to work both as an individual and as a team
  • Excellent organizational and time management ability
  • Display of professionalism, courtesy, and maturity
  • Speed and capability of meeting deadlines
  • Highly self-motivated, willing to learn, and quick adaptation to new processes within less time frame
  • A friendly, positive demeanor with patients and office team members
  • Working knowledge of office machines, such as copiers, scanners, faxes, phone systems, etc.
  • Must have excellent attention to detail.
  • Ability to multitask



  • A Business Related/Customer Service course
  • General computer literacy and good knowledge of Microsoft Outlook, Excel, Word, and Google


How to apply

If interested, please apply online at by close of business 31st August 2023.

Only shortlisted candidates will be contacted.

Canvassing will lead to automatic disqualification.

ScanLab Centre is an Equal Opportunity Employer

Apply Online

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