ScanLab Career Center -

  RECEPTIONIST We are a leading diagnostic company based in Nakuru and wish to recruit for the Receptionist/ Front Office Person position. Responsibilities

• Maintain and organize all administrative functions in the front office, including reception.
• Answering the office phone and distributing calls or messages accordingly,
• Receiving patients warmly in a timely manner and giving them complete information about the services they are seeking,
• Managing administrative records and retrieving or filing office records
• Liaising with floor managers to ensure the queue is maintained and clients are given services in the shortest time possible.
• Following office procedures for patient referrals to the facility,
• Handling billing and accepting payments
• Making requisitions for the reception and ensuring the place is a clean and safe space for the clients
• Receiving clients’ concerns and addressing them completely
• Ensuring complete services are given at the reception in a professional, empathic manner.
• Give all visitors a feeling of welcome when entering or exiting the facility.

  Requirements The ideal candidate MUST have:

• Minimum 2 years of customer service experience in a health sector background
• A deep knowledge of the operations of a customer care department in a similar organization.

Other requirements include:

• Knowledge – Customer Service, sales and marketing, relationship management
• Outstanding communication (written and oral) and interpersonal skills enabling one to deal with internal and external customer support professionally
• Creative problem-solving skills
• Capacity to work both as an individual and as a team
• Excellent organizational and time management ability
• Display of professionalism, courtesy, and maturity
• Speed and capability of meeting deadlines
• Highly self-motivated, willing to learn, and quick adaptation to new processes within less time frame
• A friendly, positive demeanor with patients and office team members
• Working knowledge of office machines, such as copiers, scanners, faxes, phone systems, etc.
• Must have excellent attention to detail.
• Ability to multitask

  Qualifications

• A Business Related/Customer Service course
• General computer literacy and good knowledge of Microsoft Outlook, Excel, Word, and Google

  How to apply If interested, please apply online at https://careers.scanlabkenya.com by close of business 31^st August 2023. Only shortlisted candidates will be contacted. Canvassing will lead to automatic disqualification. ScanLab Centre is an Equal Opportunity Employer

We are a leading diagnostic company based in Nakuru and wish to recruit for the position of a Business Development Manager. Responsibilities

• Strategic planning for the department, both short-term and long-term
• Driving the business growth of the organization through market analysis and product positioning
• Implementation, tracking, and strengthening of key performance and quality indicators within the marketing department
• Marketing and selling the organization’s services to achieve business growth
• Maintain current business relationships and establish new ones.
• Monitor the market to obtain current marketing intelligence and track the activities of competitors.
• Apply financial knowledge to improve marketing skills.
• Monitor sales to ensure market goals are being met.
• Work with the Finance Department to ensure clients’ accounts are serviced well and debts are monitored.
• Contact existing and prospective customers via phone, in-person visits, and presentations to maintain a good relationship with clients, cement loyalty, and preserve business.
• Accelerate the resolution of client issues and complaints.
• Develop and implement a personal sales strategy that maximizes the market’s ROI.
• Providing the management team with feedback on customer demands, problems, competing activity, and the possibility of new products and services
• Take part in industry events and initiatives to raise brand awareness and broaden your network of contacts.
• Monitor and analyze sales data to spot trends, opportunities, and areas for improvement.
• Participating in and overseeing the development of marketing tools
• Review and expand services offered to meet evolving client needs and best practices.
• Participate in departmental and other meetings as required to meet organizational and service objectives.
• Actively participate in quality improvement activities within the department and organization.
• Participate in staff performance appraisals.
• Oversee the proper induction and training of new employees in the section.
• Identify and set suitable quality standards for handling clients.
• Preparation and participation in the continuing educational activities of the department and organization.
• Conduct duties in a manner that is ethical and promotes a positive image of the organization
• Any other lawful duty that may be assigned to you

  Requirements The ideal candidate MUST have:

• 7 years of experience in sales and marketing in the Health industry, preferably in laboratories, and of those, at least 3 years in Business development.

• A proven track record of achieving sales targets, client acquisition and retention, and driving revenue growth
• An in-depth understanding of the sales lifecycle
• Ability to work across functions and have the drive and energy to drive excellence and continuous improvement.
• Excellent interpersonal and negotiation skills
• Good written and verbal communication as well as presentation qualities and being well versed in Microsoft Word, Excel, and PowerPoint presentations
• Ability to work independently and as part of a team
• A high level of commitment to duty and discipline
• Unquestionable level of integrity
• Ability to manage complex projects and multi-task
• Excellent organizational skills
• Experience of having used a CRM and Sales and Marketing systems before
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty
• Strong customer service and problem-solving skills
• Have experience working and leading in cross-functional teams
• Previous experience in a similar industry will be an added advantage.

  Qualifications

• Degree in Finance, Business, Marketing or Medical Laboratory from a recognized university
• Have a valid driving license
• Certificate of good conduct

  How to apply If interested, please apply online at https://careers.scanlabkenya.com by close of business 25^th July, 2023. Only shortlisted candidates will be contacted. Canvassing will lead to automatic disqualification. ScanLab Centre is an Equal Opportunity Employer

A leading diagnostics provider is seeking to recruit for the position of Nurse Aide. The ideal candidate must have Diploma or certificate in Nurse Aide. Responsibilities:

• Assisting with personal care, which may include bathroom functions and dressing.
• Providing emotional support and encouragement to perform necessary tasks.
• Providing mobility assistance that may be required, for example helping the client in and out of a chair, wheeling wheelchair patients for examination and tests.

• Transporting or escorting the client to examination rooms.
• Monitoring the patients before, during and after procedures.
• Monitoring and documenting patient’s vital signs where needed.
• Tiding and organizing ultrasound room by ensuring the necessary consumables are available on a daily basis.

• Preparing ultrasound patients for the exam.
• Booking obstetric and special exams patients on a daily basis and document the bookings.

• Actively engage clients through conversation and companionship.
• Engage with clients in a manner that promotes their independence and maintains their dignity.

• Report any unusual incidents or behaviour that may arise from patients.
• Maintain a safe environment for clients.
• Assists radiographers (where needed) in handling CT and XRAY patients.
• Assists in ultrasound for exams such as Dopplers and act as a chaperone in some examination.

• Verify that all patients are assigned and call to confirm bookings for the ones needing exams.

• Ensure you call the client and remind them about the booking- The Previous day Before the appointment day.

• Submit reports, interms of bookings, patient handling etc to the radiology manager.
• Perform any other assigned duties.

Requirements

• Certificate or Diploma in Nurse Aide from recognized institution.
• Training in First Aid, Customer Care, or any other relevant course
• At least two (1-2) years working experience in a busy hospital set-up as a nurse aide.
• Any additional clinical training will be an added advantage

• Must be computer literate.
• Friendly personality and excellent communication skills.
• Excellent organizational skills and ability to prioritize workload.
• Strong ability to problem-solve.
• Attention to detail, presentable and professionalism.
• Have Patience
• Compassionate
• Have sympathy and empathy.

How to Apply Please send your credentials to hr@scanlabkenya.com by close of business 5^th April 2023, only shortlisted candidates will be contacted. Canvassing will lead to automatic disqualification. Scanlab Centre is an Equal Opportunity Employer

Scanlab Nakuru is seeking to recruit a HR manager. The ideal candidate MUST:

• Have at least 5-7 years’ experience in HR service provision with at least 2-3 years in leadership/ supervisory capacity.
• Have thorough knowledge of labor legislation & data protection laws.
• Have experience with execution & cascading of corporate strategy.
• Strive to understand the organization’s strategy, goals, core values, desired behavior & culture.
• Have good interpersonal & communication skills (written & verbal).
• Demonstrate confidentiality, innovation, decision-making & problem solving abilities in all aspects of performance.
• Have good time management, self-management and organizational skills. Goal oriented & able to prioritize tasks & consistently meet deadlines.

 

Duties and Responsibilities

• Develop actionable business strategies, budget & plans for the HR department that ensure alignment with short-term & long-term business objectives.
• Support implementation/ attainment of Scanlab’s strategic objectives.
• Provide strategic advisory services to & prepare HR reports for the MD & board of directors.
• Serve as an active member of the management team including scheduling of agenda-driven meetings, tracking progress of pending meeting action items, cascading of corporate strategy to respective units/ departments and to individual employee KPIs.
• Automate fully HR processes including but not limited to:
  • Maintaining an employee database/ documentation that is 100% compliant with legal & accreditation requirements.
  • Leave application & approval.
  • Performance management system.
• Ensure (in collaboration with relevant HODs) that employee recruitment, on-boarding, induction, performance management & exit processes fully comply with the company’s HR manual, HR best practices, legal requirements.
• Ensure new recruits promptly undergo orientation processes including company orientation, department specific orientation, and basic customer service orientation.
• Develop a strong performance management system including KPIs aligned to corporate & unit strategy & goals, identify training needs for teams & individuals, conducting talent gaps analysis & developing plans to upskill the organization in line with company strategy, championing company values, reward & recognition framework.
• Develop a talented, dynamic, highly motivated & engaged workforce.
• Build & drive a change oriented corporate culture of accountability & high performing teams.
• Annually review HR documentation to ensure ongoing suitability e.g. HR manual, employee privacy policy, employee KPIs etc.

 

Qualifications

• Diploma / Degree in HR or related field and a Higher Diploma in HR management/ CHRP-K certification (mandatory).
• Practicing member of the IHRM in good standing (mandatory).
• Strategic management certification, experience in the health sector will be added advantages.

  To apply for this position, please submit your application via https://careers.scanlabkenya.com/ only by close of business 25^th March 2023. Only shortlisted candidates will be contacted.

ScanLab is seeking to recruit for the position of Sonographer. The ideal candidate MUST be registered with Kenya radiation protection board and have a valid 2023 practice license & have at least 2 years relevant working experience in a busy environment. Job Duties Include:

• Perform a range of radiographic/sonographic examinations as requested according to the requirements of the referring physician, provide diagnostic radiographs, performs ultrasound and Doppler examinations by capturing images of diagnostic value.
• To be able to communicate critical results to referring doctors.
• Presenting the sonograms and preliminary findings to the Physicians.
• Receiving of patients for various Radiological procedures and exercising a high degree of customer care by explaining the ultrasound procedure to patients and answering any questions they may have.
• Book and documenting obstetric patients for their next appointments.
• Maintaining the ultrasound equipment and maintaining the room in which the procedure takes place.
• Monitoring and caring for patients to ensure their safety and comfort during the procedures.
• Ensuring clear images for diagnostic purposes and making adjustments to the sonographic equipment when necessary.
• Assessing patients and interpreting clinical requirements to determine appropriate radiographic technique.
• Enabling high quality patient experience including quality of care and optimal turnaround time.
• Facilitating adherence to set standard for routine and special examinations.
• Producing images of high diagnostic quality.
• Be able to advise patients/clients accordingly.
• Additional duties as assigned.
• Requirements
• Applicants for the position must have a Diploma/or Degree in medical imaging sciences/Higher diploma in ultrasound from a recognized institution.
• Certificate/Diploma in echo technology will be an added advantage.
• She/he must have two (2) years relevant working experience and must be registered by the Kenya radiation protection board and must have a valid license.
• Ability to work independently in a team environment
• Strong ability to problem-solve.
• Attention to detail, presentable and professionalism.
• Demonstrable leadership skills.
• Organization and decision-making skills.
• Good work ethics and customer service skills
• Effective interpersonal and communication and marketing skills.
• Proficient in computers and IT

Experience in echocardiography is an added advantage. To apply for this position, please attach your current detailed CV (must have 3 professional referees including a current or former supervisor), RPB registration certificate, 2023, RPB license, current & expected salary ONLY on this platform by close of business 14th February 2023. Only shortlisted candidates will be contacted

A leading diagnostic center is looking for 1 laboratory technologists  for 3-4 months internship. The ideal candidate MUST be registered with KMLTTB and have a valid 2023 practice license & have at least 2 years bench & phlebotomy experience in a busy environment.   Duties and Responsibilities.

• Ensuring that sample (patient/ IQC/ EQA) processing takes place in a timely and error free manner.
• Specimen processing as per defined standard operating procedures (SOPs) and reporting of results within defined TAT.
• Ensure STAT & Critical value reporting as per lab’s policy. Process and report urgent samples on priority
• Storage of samples, controls and reagents to maintain their integrity.
• Perform routine maintenance of equipment as defined and maintain records. In case of instrument breakdown communicate with respective engineers/ application specialists and Lab Supervisor.
• Ensure calibration and internal quality control is performed as defined in SOPs/ according to the ISO 15189 quality management system.
• Maintain IQC records, Levy Jennings (LJ) charts and quality indicator records on monthly basis. Take corrective measures as required.
• Ensuring receipt, processing, reporting & review of EQA surveys in a timely manner.
• Maintaining and filing of documents & records according to ISO 15189 and KENAS requirements.
• Strict adherence to bio-safety measures during specimen collection, laboratory procedures, disposing of, storing and transportation of specimens.
• Assist in preparation and submitting of stock orders in time, keeping stock records and monitoring consumption. Minimize wastage of stock.
• Participating in training/ refresher trainings to continuously improve technical knowledge.
• Doing walk-in client/ office/ home/ Clinical Trial/ medical camp & Health Check Up Blood Collection

  Qualifications.

• Diploma / higher national diploma/ Bachelor’s degree in Medical laboratory sciences.
• At least 2 years’ experience as a lab technologist/ medical lab officer.
• Good IT skills (including experience with an automated lab information system), working knowledge of ISO 15189 standard, experience with COVID 19 sample collection will be added advantages.

Applications to be done by close of business 20th February 2023. Only shortlisted candidates will be contacted.

A leading diagnostics provider glad to introduce permanent and temporary internship/attachment program that is designed for individuals who are looking to work in a dynamic medical facility. This is a structured program that provides work experience/ exposure for a specific period of time. It is a temporary position also allows young people the opportunity to consolidate and translate the skills learned from their training into job experience. Requirements

1. A letter from university/college confirming current enrollment, completion letter or certificate.
2. Indexing/ registration or current license by RPB (if available)
3. Diploma in medical imaging sciences, Higher National Diploma in medical imaging sciences or degree in medical imaging sciences as prescribed in Radiation Protection Act CAP 243.
4. Registration certificate from society of radiography in Kenya (SORK), if available.
5. Evidence of a medical cover and a good medical health.
6. A completed internship application form.
7. A recent passport size photo.
8. A copy of national identity card.

  Eligibility. The internship/attachment program is open to: (i) Unemployed Kenyan graduates from training institutions who have completed their degree/ diploma courses and have not been exposed to work experience related to their area of study. (ii) Graduates of degree and diploma programs, for which internship/attachment is a requirement for registration by their respective professional bodies. (iii) Students who are currently undertaking the mentioned course.   All application to be done by close of business 20th February 2023. Only shortlisted candidates will be contacted. Note: SCANLAB NAKURU LTD does not guarantee employment after completion of the Internship/attachment Program