Work with us
Careers at ScanLab
Explore job openings
Diverse and inclusive

- Maintain and organize all administrative functions in the front office, including reception.
- Answering the office phone and distributing calls or messages accordingly,
- Receiving patients warmly in a timely manner and giving them complete information about the services they are seeking,
- Managing administrative records and retrieving or filing office records
- Liaising with floor managers to ensure the queue is maintained and clients are given services in the shortest time possible.
- Following office procedures for patient referrals to the facility,
- Handling billing and accepting payments
- Making requisitions for the reception and ensuring the place is a clean and safe space for the clients
- Receiving clients’ concerns and addressing them completely
- Ensuring complete services are given at the reception in a professional, empathic manner.
- Give all visitors a feeling of welcome when entering or exiting the facility.
- Minimum 2 years of customer service experience in a health sector background
- A deep knowledge of the operations of a customer care department in a similar organization.
- Knowledge – Customer Service, sales and marketing, relationship management
- Outstanding communication (written and oral) and interpersonal skills enabling one to deal with internal and external customer support professionally
- Creative problem-solving skills
- Capacity to work both as an individual and as a team
- Excellent organizational and time management ability
- Display of professionalism, courtesy, and maturity
- Speed and capability of meeting deadlines
- Highly self-motivated, willing to learn, and quick adaptation to new processes within less time frame
- A friendly, positive demeanor with patients and office team members
- Working knowledge of office machines, such as copiers, scanners, faxes, phone systems, etc.
- Must have excellent attention to detail.
- Ability to multitask
- A Business Related/Customer Service course
- General computer literacy and good knowledge of Microsoft Outlook, Excel, Word, and Google
RECEPTIONIST We are a leading diagnostic company based in Nakuru and wish to recruit for the Receptionist/ Front Office Person position. Responsibilities Maintain and organize all administrativ…
- Strategic planning for the department, both short-term and long-term
- Driving the business growth of the organization through market analysis and product positioning
- Implementation, tracking, and strengthening of key performance and quality indicators within the marketing department
- Marketing and selling the organization’s services to achieve business growth
- Maintain current business relationships and establish new ones.
- Monitor the market to obtain current marketing intelligence and track the activities of competitors.
- Apply financial knowledge to improve marketing skills.
- Monitor sales to ensure market goals are being met.
- Work with the Finance Department to ensure clients’ accounts are serviced well and debts are monitored.
- Contact existing and prospective customers via phone, in-person visits, and presentations to maintain a good relationship with clients, cement loyalty, and preserve business.
- Accelerate the resolution of client issues and complaints.
- Develop and implement a personal sales strategy that maximizes the market’s ROI.
- Providing the management team with feedback on customer demands, problems, competing activity, and the possibility of new products and services
- Take part in industry events and initiatives to raise brand awareness and broaden your network of contacts.
- Monitor and analyze sales data to spot trends, opportunities, and areas for improvement.
- Participating in and overseeing the development of marketing tools
- Review and expand services offered to meet evolving client needs and best practices.
- Participate in departmental and other meetings as required to meet organizational and service objectives.
- Actively participate in quality improvement activities within the department and organization.
- Participate in staff performance appraisals.
- Oversee the proper induction and training of new employees in the section.
- Identify and set suitable quality standards for handling clients.
- Preparation and participation in the continuing educational activities of the department and organization.
- Conduct duties in a manner that is ethical and promotes a positive image of the organization
- Any other lawful duty that may be assigned to you
- 7 years of experience in sales and marketing in the Health industry, preferably in laboratories, and of those, at least 3 years in Business development.
- A proven track record of achieving sales targets, client acquisition and retention, and driving revenue growth
- An in-depth understanding of the sales lifecycle
- Ability to work across functions and have the drive and energy to drive excellence and continuous improvement.
- Excellent interpersonal and negotiation skills
- Good written and verbal communication as well as presentation qualities and being well versed in Microsoft Word, Excel, and PowerPoint presentations
- Ability to work independently and as part of a team
- A high level of commitment to duty and discipline
- Unquestionable level of integrity
- Ability to manage complex projects and multi-task
- Excellent organizational skills
- Experience of having used a CRM and Sales and Marketing systems before
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty
- Strong customer service and problem-solving skills
- Have experience working and leading in cross-functional teams
- Previous experience in a similar industry will be an added advantage.
- Degree in Finance, Business, Marketing or Medical Laboratory from a recognized university
- Have a valid driving license
- Certificate of good conduct
We are a leading diagnostic company based in Nakuru and wish to recruit for the position of a Business Development Manager. Responsibilities Strategic planning for the department, both short-term and …
- Assisting with personal care, which may include bathroom functions and dressing.
- Providing emotional support and encouragement to perform necessary tasks.
- Providing mobility assistance that may be required, for example helping the client in and out of a chair, wheeling wheelchair patients for examination and tests.
- Transporting or escorting the client to examination rooms.
- Monitoring the patients before, during and after procedures.
- Monitoring and documenting patient’s vital signs where needed.
- Tiding and organizing ultrasound room by ensuring the necessary consumables are available on a daily basis.
- Preparing ultrasound patients for the exam.
- Booking obstetric and special exams patients on a daily basis and document the bookings.
- Actively engage clients through conversation and companionship.
- Engage with clients in a manner that promotes their independence and maintains their dignity.
- Report any unusual incidents or behaviour that may arise from patients.
- Maintain a safe environment for clients.
- Assists radiographers (where needed) in handling CT and XRAY patients.
- Assists in ultrasound for exams such as Dopplers and act as a chaperone in some examination.
- Verify that all patients are assigned and call to confirm bookings for the ones needing exams.
- Ensure you call the client and remind them about the booking- The Previous day Before the appointment day.
- Submit reports, interms of bookings, patient handling etc to the radiology manager.
- Perform any other assigned duties.
- Certificate or Diploma in Nurse Aide from recognized institution.
- Training in First Aid, Customer Care, or any other relevant course
- At least two (1-2) years working experience in a busy hospital set-up as a nurse aide.
- Any additional clinical training will be an added advantage
- Must be computer literate.
- Friendly personality and excellent communication skills.
- Excellent organizational skills and ability to prioritize workload.
- Strong ability to problem-solve.
- Attention to detail, presentable and professionalism.
- Have Patience
- Compassionate
- Have sympathy and empathy.
A leading diagnostics provider is seeking to recruit for the position of Nurse Aide. The ideal candidate must have Diploma or certificate in Nurse Aide. Responsibilities: Assisting with personal care,…
- Have at least 5-7 years’ experience in HR service provision with at least 2-3 years in leadership/ supervisory capacity.
- Have thorough knowledge of labor legislation & data protection laws.
- Have experience with execution & cascading of corporate strategy.
- Strive to understand the organization’s strategy, goals, core values, desired behavior & culture.
- Have good interpersonal & communication skills (written & verbal).
- Demonstrate confidentiality, innovation, decision-making & problem solving abilities in all aspects of performance.
- Have good time management, self-management and organizational skills. Goal oriented & able to prioritize tasks & consistently meet deadlines.
Duties and Responsibilities
- Develop actionable business strategies, budget & plans for the HR department that ensure alignment with short-term & long-term business objectives.
- Support implementation/ attainment of Scanlab’s strategic objectives.
- Provide strategic advisory services to & prepare HR reports for the MD & board of directors.
- Serve as an active member of the management team including scheduling of agenda-driven meetings, tracking progress of pending meeting action items, cascading of corporate strategy to respective units/ departments and to individual employee KPIs.
- Automate fully HR processes including but not limited to:
- Maintaining an employee database/ documentation that is 100% compliant with legal & accreditation requirements.
- Leave application & approval.
- Performance management system.
- Ensure (in collaboration with relevant HODs) that employee recruitment, on-boarding, induction, performance management & exit processes fully comply with the company’s HR manual, HR best practices, legal requirements.
- Ensure new recruits promptly undergo orientation processes including company orientation, department specific orientation, and basic customer service orientation.
- Develop a strong performance management system including KPIs aligned to corporate & unit strategy & goals, identify training needs for teams & individuals, conducting talent gaps analysis & developing plans to upskill the organization in line with company strategy, championing company values, reward & recognition framework.
- Develop a talented, dynamic, highly motivated & engaged workforce.
- Build & drive a change oriented corporate culture of accountability & high performing teams.
- Annually review HR documentation to ensure ongoing suitability e.g. HR manual, employee privacy policy, employee KPIs etc.
Qualifications
- Diploma / Degree in HR or related field and a Higher Diploma in HR management/ CHRP-K certification (mandatory).
- Practicing member of the IHRM in good standing (mandatory).
- Strategic management certification, experience in the health sector will be added advantages.
Scanlab Nakuru is seeking to recruit a HR manager. The ideal candidate MUST: Have at least 5-7 years’ experience in HR service provision with at least 2-3 years in leadership/ supervisory capacity. …
- Perform a range of radiographic/sonographic examinations as requested according to the requirements of the referring physician, provide diagnostic radiographs, performs ultrasound and Doppler examinations by capturing images of diagnostic value.
- To be able to communicate critical results to referring doctors.
- Presenting the sonograms and preliminary findings to the Physicians.
- Receiving of patients for various Radiological procedures and exercising a high degree of customer care by explaining the ultrasound procedure to patients and answering any questions they may have.
- Book and documenting obstetric patients for their next appointments.
- Maintaining the ultrasound equipment and maintaining the room in which the procedure takes place.
- Monitoring and caring for patients to ensure their safety and comfort during the procedures.
- Ensuring clear images for diagnostic purposes and making adjustments to the sonographic equipment when necessary.
- Assessing patients and interpreting clinical requirements to determine appropriate radiographic technique.
- Enabling high quality patient experience including quality of care and optimal turnaround time.
- Facilitating adherence to set standard for routine and special examinations.
- Producing images of high diagnostic quality.
- Be able to advise patients/clients accordingly.
- Additional duties as assigned.
- Requirements
- Applicants for the position must have a Diploma/or Degree in medical imaging sciences/Higher diploma in ultrasound from a recognized institution.
- Certificate/Diploma in echo technology will be an added advantage.
- She/he must have two (2) years relevant working experience and must be registered by the Kenya radiation protection board and must have a valid license.
- Ability to work independently in a team environment
- Strong ability to problem-solve.
- Attention to detail, presentable and professionalism.
- Demonstrable leadership skills.
- Organization and decision-making skills.
- Good work ethics and customer service skills
- Effective interpersonal and communication and marketing skills.
- Proficient in computers and IT
ScanLab is seeking to recruit for the position of Sonographer. The ideal candidate MUST be registered with Kenya radiation protection board and have a valid 2023 practice license & have at least 2…
- Ensuring that sample (patient/ IQC/ EQA) processing takes place in a timely and error free manner.
- Specimen processing as per defined standard operating procedures (SOPs) and reporting of results within defined TAT.
- Ensure STAT & Critical value reporting as per lab’s policy. Process and report urgent samples on priority
- Storage of samples, controls and reagents to maintain their integrity.
- Perform routine maintenance of equipment as defined and maintain records. In case of instrument breakdown communicate with respective engineers/ application specialists and Lab Supervisor.
- Ensure calibration and internal quality control is performed as defined in SOPs/ according to the ISO 15189 quality management system.
- Maintain IQC records, Levy Jennings (LJ) charts and quality indicator records on monthly basis. Take corrective measures as required.
- Ensuring receipt, processing, reporting & review of EQA surveys in a timely manner.
- Maintaining and filing of documents & records according to ISO 15189 and KENAS requirements.
- Strict adherence to bio-safety measures during specimen collection, laboratory procedures, disposing of, storing and transportation of specimens.
- Assist in preparation and submitting of stock orders in time, keeping stock records and monitoring consumption. Minimize wastage of stock.
- Participating in training/ refresher trainings to continuously improve technical knowledge.
- Doing walk-in client/ office/ home/ Clinical Trial/ medical camp & Health Check Up Blood Collection
- Diploma / higher national diploma/ Bachelor’s degree in Medical laboratory sciences.
- At least 2 years’ experience as a lab technologist/ medical lab officer.
- Good IT skills (including experience with an automated lab information system), working knowledge of ISO 15189 standard, experience with COVID 19 sample collection will be added advantages.
A leading diagnostic center is looking for 1 laboratory technologists for 3-4 months internship. The ideal candidate MUST be registered with KMLTTB and have a valid 2023 practice license & have …
- A letter from university/college confirming current enrollment, completion letter or certificate.
- Indexing/ registration or current license by RPB (if available)
- Diploma in medical imaging sciences, Higher National Diploma in medical imaging sciences or degree in medical imaging sciences as prescribed in Radiation Protection Act CAP 243.
- Registration certificate from society of radiography in Kenya (SORK), if available.
- Evidence of a medical cover and a good medical health.
- A completed internship application form.
- A recent passport size photo.
- A copy of national identity card.
A leading diagnostics provider glad to introduce permanent and temporary internship/attachment program that is designed for individuals who are looking to work in a dynamic medical facility. This is …